You've got questions and we've got answers.


What if I want to return an item?

We do not accept return on prints or posters nor items purchased from one of our booths at a convention.

All other items may be returned for defect only within seven (7) days of receiving the item. Please allow at least fourteen (14) days for returns to be processed. Customers are responsible for all return shipping charges.

Please see our full Return Policy for more information.

How long does it take to ship?

Most orders arrive within 3-5 days after shipment.  This time varies under unusual circumstances.

When will my order ship?

Orders are fulfilled Monday - Friday until 3:30 PM. 

An automated email will update order status and tracking number after the order is shipped.

Who should I contact if I have an issue with my order?

Please email us with any questions or concerns.

Are these items legit?

Yes! All of our products are legit! We DO NOT sell any reproduction or bootleg items in our stores. Consoles may be paired with working, third-party controllers or cords, and some items may be refurbished with third-party parts, but every one of our cartridges and games are checked to make sure they are official and non-reproductions.

Do these items work?

Yes, it does! We know it can be scary to purchase retro games and just have to hope that they work when you get them. At Dial Up Games we try to ease that fear as much as we can. Everything on our site and in our stores has been thoroughly cleaned and tested and found to be in working condition when we ship it out to you.

What if I want an item in a specific condition?

Due to the amount of stock we turn over, it is not possible to have a picture of every copy of every item we have. The photos displayed with the items are taken of clean, working carts/consoles/etc. and we do our best to match the condition displayed therein, unless specifically stated otherwise. However, some variation may occur. It it's important that the item be in a specific condition, please send us a message at and we'll do our best to accommodate your request.

I received my item and it doesn't work, what do I do?

We clean and test everything in our stores to make sure it's in working condition before we put it on our shelves. Please realize that many of the retro items we sell are 30+ years old and sometimes old technology can be fickle and stop working. We do our best to make sure our customers receive only working items but sometimes things go wrong. If you receive a defective or non-working item, please contact us at within seven (7) days of receiving it and we'll exchange it for another.

Please see our full Return Policy for more information.

If you have the best collection around, why don't you have [insert item here]??

Please remember the large majority of products on our site are no longer manufactured and many of them are considered collector's items. We do our very best to keep as large a selection as possible but some items may not show up as often due to the infrequency in finding them.

What is your refund policy?

You can view our Refund Policy for more information.